Refund policy

Many Tubbs & Co. products are custom, personalized, or made to order. Because these items are produced specifically for each customer, they are generally final sale.

Custom & Personalized Orders
Custom apparel, embroidery, DTF printing, laser-engraved products, personalized merchandise, and other made-to-order items are not eligible for return, exchange, or refund due to customer preference, sizing selection, approved design details, or information supplied or approved by the customer.

Additional terms for custom orders are outlined in our Custom Order Policy.

Production Errors or Defective Items
If Tubbs & Co. makes an error in production or you receive an item with a defect caused by us, please contact us promptly after receiving your order. Photos and order information may be requested so the issue can be reviewed.

Depending on the circumstances, an approved resolution may include correction, remake, replacement, store credit, or refund.

Cancellations
Custom orders may not be canceled once products or materials have been ordered, artwork or digitizing has begun, a proof has been approved, or production has started.

Any non-refundable artwork, digitizing, design, or setup fees remain non-refundable once that work has begun.

Customer-Supplied Items
Customer-supplied garments and products are customized at the customer’s risk and are not guaranteed to be replaced or reimbursed if damaged during customization. Please review our Custom Order Policy for complete terms.

Refund Processing
Any approved refund will be returned to the original payment method. Bank or payment-provider processing times may vary.

For questions or concerns regarding an order, please contact Tubbs & Co. so we can review the issue.