FAQs
Frequently Asked Questions
Do you accept bulk orders?
Yes. We accept bulk orders for businesses, teams, events, schools, clinics, churches, organizations, and more. Bulk pricing may be available depending on the quantity, product, and decoration method.
Do you offer embroidery and custom printing?
Yes. We offer both embroidery and custom printing. The best decoration method will depend on the item, artwork, placement, and desired finished look.
Can I order just one item?
Yes. Ready-made designs may be available for single-item purchase. Custom orders may have minimums depending on the product, service, and customization requested.
Do I need to have a logo or design already?
No. If you already have artwork, send us the highest-quality version you have. We can also assist with basic artwork preparation, cleanup, or recreation when needed. Additional artwork fees may apply depending on the amount of work required.
Order Details & Policies
What file types do you accept?
For printing, we accept PNG, SVG, AI, EPS, PDF, and high-resolution JPG/JPEG files. Embroidery requires a digitized embroidery file. If you don’t have one, digitizing may be available for an additional fee.
What is embroidery digitizing?
Digitizing converts artwork into stitch instructions that an embroidery machine can read. It’s different from simply creating or cleaning up artwork, and a digitizing fee may apply.
How long do custom orders take?
Turnaround time depends on the item, quantity, artwork requirements, proof approval, and current production schedule. Your estimated turnaround time will be provided with your quote.
Do you send proofs before production?
Yes. When a proof is required, you’ll receive it for approval before production begins. Please review spelling, artwork, colors, placement, and other design details carefully before approving it.
Ordering & Production
Can I rush my order?
Rush service may be available depending on the order size, product availability, and current production schedule. Rush fees may apply. Please contact us before placing a time-sensitive order so we can confirm availability.
Can I provide my own garment or item?
Customer-supplied items may be accepted for certain services with prior approval. Please contact us before bringing or sending any items. Additional terms may apply to customer-supplied merchandise.
Are custom orders refundable?
Because custom and personalized products are made specifically for you, they are generally non-refundable once approved and placed into production. Please review our Custom Order Policy for complete details.
Have Another Question?
Can’t find what you’re looking for? Contact us and we’ll be happy to help.