Turnaround & Shipping Policy

At Tubbs & Co., each order is prepared with care. Production times may vary based on order size, product availability, design requirements, and our current production schedule.

Please note that production time and shipping or transit time are separate.

Made-to-Order Designs

Products purchased from our existing design collection are made after your order is placed. Standard production turnaround is typically 7–10 business days from the date full payment is received.

Production turnaround does not include weekends, holidays, or shipping and transit time.

Custom Orders

Standard production turnaround for custom orders is typically 10–14 business days after full payment has been received, all order details have been confirmed, and any required artwork or proof approvals are complete.

For orders containing customer-supplied items, production turnaround begins only after full payment has been received, all order details and required approvals are complete, and all items to be customized have been received by Tubbs & Co.

Requesting a quote, discussing an order, approving a quote, or submitting order information does not reserve a production date or begin the turnaround period.

Larger orders, complex designs, specialty products, or orders requiring additional artwork, design work, or embroidery digitizing may require additional production time. If additional time is anticipated, it will be communicated during the quoting or approval process.

Deadlines & Rush Orders

If your order is needed for a specific event or deadline, please provide the date when requesting your quote.

If your requested completion date falls before the end of our standard production turnaround, the order will be considered a rush order. If rush service is available and accepted, the applicable rush fee will be added to your quote or invoice.

Rush production is subject to product availability and our current production schedule. Rush service is not guaranteed and must be approved by Tubbs & Co. before payment.

For orders of up to 50 items, the rush fee is 10% of the order subtotal, with a minimum rush fee of $25. Rush orders containing more than 50 items require a custom quote.

Delays in payment, artwork or proof approval, customer responses, order information, or delivery of customer-supplied items may affect the original completion date.

If a customer delay causes rush production or expedited shipping to become necessary to meet the requested deadline, additional rush and/or expedited shipping fees may apply.

Shipping

Orders are typically shipped through USPS. Another shipping carrier may be used when appropriate for the order.

Shipping and transit time begins after production is complete and is not included in the stated production turnaround.

Shipping charges are based on the size and weight of the order, destination, and shipping service selected. Expedited shipping may be available for an additional charge.

Tracking information will be provided when available after the order has shipped. Please allow time for the carrier’s tracking system to update.

Local Pickup

Customers who select local pickup will be notified when their order is complete and ready.

Please do not arrive for pickup before receiving a ready-for-pickup notification. Pickup instructions, including the confirmed location and time, will be provided directly to the customer.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order. Tubbs & Co. is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order must be reshipped because of an incorrect or incomplete address, any additional shipping charges are the customer’s responsibility.

Carrier Delays & Delivery

Once an order has been accepted by USPS or another shipping carrier, transit and delivery are outside of Tubbs & Co.’s direct control.

Tubbs & Co. is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control.

If tracking shows that your package has been delivered but you cannot locate it, please contact the carrier and notify Tubbs & Co. as soon as possible.

Lost or Damaged Shipments

If a package appears to have been lost while in transit, please contact Tubbs & Co. so we can assist with the appropriate carrier claim or next steps.

If your order arrives damaged during shipping, please contact us promptly. Clear photographs of the damaged item, shipping packaging, and shipping label may be required. Please retain the original packaging while the issue is being reviewed.

Important Information About Requested Dates

Providing a requested completion, event, or delivery date does not guarantee that an order will be completed or delivered by that date.

For custom orders, requested completion or delivery dates are not confirmed until full payment, all required order information, all applicable artwork or proof approvals, and any customer-supplied items have been received.

If you need your order by a specific date, include that deadline when requesting your custom quote so we can determine availability and whether rush production or expedited shipping will be necessary.

Planning an order?  Tell us what you need and when you need it.  Request a Quote