Turnaround & Shipping Policy

At Tubbs & Co., each order is prepared with care. Production times may vary based on order size, product availability, design requirements, and our current production schedule.

Please note that production time and shipping time are separate.

Made-to-Order Designs

Products purchased from our existing design collection are made after your order is placed. Standard production turnaround is typically 7–10 business days from the date payment is received.

Production turnaround does not include weekends, holidays, or shipping/transit time.

Custom Orders

Standard production turnaround for custom orders is typically 7–10 business days after payment has been received, all order details have been confirmed, and any required artwork or proof approvals are complete.

Requesting a quote or beginning discussions about an order does not reserve a production date or start the turnaround period.

Larger orders, complex designs, specialty products, or orders requiring additional artwork, design work, or embroidery digitizing may require additional production time. If additional time is anticipated, it will be communicated during the quoting or approval process.

Deadlines & Rush Orders

If your order is needed for a specific event or deadline, please provide the date when requesting your quote.

Rush production may be available for an additional fee and is subject to product availability and our current production schedule. Rush service is not guaranteed until it has been confirmed by Tubbs & Co.

Delays in payment, artwork or proof approval, customer responses, or providing required order information may affect the original completion date.

If a customer delay causes rush production or expedited shipping to become necessary to meet the requested deadline, additional rush and/or expedited shipping fees may apply.

Shipping

Orders are typically shipped via USPS.

Shipping/transit time begins after production is complete and is not included in the 7–10 business day production turnaround.

Shipping charges are based on the size and weight of the order, destination, and shipping service selected. Expedited shipping may be available for an additional charge.

Tracking information will be provided when available once your order has shipped.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order. Tubbs & Co. is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order must be reshipped because of an incorrect or incomplete address, any additional shipping charges are the customer’s responsibility.

Carrier Delays & Delivery

Once an order has been accepted by USPS or another shipping carrier, transit and delivery are outside of Tubbs & Co.’s direct control.

Tubbs & Co. is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control.

If tracking shows that your package has been delivered but you cannot locate it, please contact the carrier and notify Tubbs & Co. as soon as possible.

Lost or Damaged Shipments

If a package appears to have been lost while in transit, please contact Tubbs & Co. so we can assist with the appropriate carrier claim or next steps.

If your order arrives damaged during shipping, please contact us promptly. Clear photographs of the damaged item, shipping packaging, and shipping label may be required. Please retain the original packaging while the issue is being reviewed.

Important Information About Requested Dates

Providing a requested completion or event date does not guarantee delivery by that date.

For custom orders, requested completion or delivery dates are not confirmed until payment, all required order information, and applicable artwork or proof approvals have been received.

If you need your order by a specific date, please include that deadline when requesting your custom quote so we can determine availability and whether rush production or expedited shipping may be necessary.

Planning an order?  Tell us what you need and when you need it.  Request a Quote