Custom Order Policy

Custom Order Policy

All custom orders are made specifically for each customer. Please review the policy below before placing a custom, bulk, embroidered, printed, or personalized order.

Payment
Custom orders must be paid before production begins unless otherwise agreed upon.

Proof Approval
Design proofs may be sent before production. Customers are responsible for reviewing spelling, colors, placement, size, and design details before approval.

Changes After Approval
Once a proof is approved and production begins, changes may not be possible. Additional fees may apply if changes can be made.

Cancellations
Orders may not be canceled once materials have been ordered, designs have been prepared, or production has started.

Refunds
Because custom items are made specifically for each customer, custom orders are not refundable unless there is an error made by Tubbs & Co.

Color Disclaimer
Colors may appear slightly different on screen compared to the final printed or embroidered product due to screen settings, fabric type, thread color, and material differences.

Customer-Provided Items
Customer-provided items are accepted at the customer’s own risk. Tubbs & Co. is not responsible for replacing customer-provided items due to fabric issues, sizing, material quality, or production complications.

Turnaround Time
Turnaround time is an estimate and may vary depending on order size, product availability, proof approval, and current production volume.

Questions before ordering? Contact us or Request a Quote