Custom Order Policy

All custom orders are made specifically for each customer. Please review the following policies before placing a custom, bulk, embroidered, printed, or personalized order.

Payment

Custom orders must be paid in full before production begins unless otherwise agreed upon in writing. Payment alone does not begin the production timeline. All required order details, artwork, and approvals must also be received before production begins.

Quotes are valid for 14 days. Product availability and production dates are not guaranteed until required payment is received. Delays in payment or approval may affect the original completion date and may result in rush production or expedited shipping fees if the requested completion date must still be met.

Artwork, Mockups & Digitizing Fees

Custom artwork, design creation, artwork cleanup or recreation, embroidery digitizing, and detailed custom mockups may require a non-refundable design or setup fee before work begins. Any applicable fee will be communicated and must be paid before design work is started.

Basic order previews may be provided at Tubbs & Co.’s discretion. Detailed custom design work or multiple mockup concepts will not be created as part of a free quote.

Proof Approval

When a proof or mockup is provided, customers are responsible for carefully reviewing all spelling, names, dates, colors, artwork, placement, size, and other design details before approval.

Approval confirms that the design is accepted as shown. Tubbs & Co. is not responsible for errors that were visible on an approved proof or mockup.

Changes After Approval

Once artwork or a proof has been approved or production has begun, changes may not be possible. If changes can be accommodated, additional artwork, material, setup, or production fees may apply and the completion date may change.

Cancellations

Custom orders may not be canceled once products or materials have been ordered, artwork or digitizing work has begun, a proof has been approved, or production has started.

If cancellation is requested before any of these steps have occurred, please contact Tubbs & Co. to determine whether cancellation is still possible. Non-refundable artwork, design, digitizing, or setup fees are not eligible for refund once work has begun.

Refunds & Remakes

Because custom and personalized items are made specifically for each customer, they are not eligible for return or refund due to customer preference, sizing selection, approved design details, or other information provided or approved by the customer.

If Tubbs & Co. makes a production error or an item arrives with a defect caused by Tubbs & Co., please contact us promptly so the issue can be reviewed and an appropriate resolution determined.

Color Disclaimer

Colors may appear slightly different on a screen than on the finished printed or embroidered product. Differences may occur due to screen settings, garment color and fabric, thread, printing method, and other materials.

Minor color variations are not considered production errors.

Customer-Supplied Garments & Items

Customer-provided garments or items are accepted only with prior approval and are decorated at the customer’s risk.

While every effort is made to handle customer-provided items carefully, Tubbs & Co. is not responsible for replacement costs resulting from garment defects, fabric or material issues, sizing inconsistencies, manufacturer defects, or complications related to the item’s construction or suitability for decoration.

Customer-Supplied Artwork & Copyright

By submitting logos, photographs, artwork, trademarks, or other content to Tubbs & Co., the customer confirms that they own the content or have permission to use and reproduce it and authorizes Tubbs & Co. to use the submitted content as necessary to complete the requested order.

The customer is responsible for obtaining any permissions or licenses required to reproduce submitted content. Tubbs & Co. reserves the right to decline artwork or orders that we believe may infringe upon another party’s intellectual property rights.

Turnaround Time

Turnaround times are estimates and may vary based on order size, product availability, artwork requirements, digitizing, proof approval, and current production volume.

Production time begins only after required payment has been received, all order details are confirmed, and all required artwork and proof approvals have been completed.

Please see our Turnaround & Shipping Policy for current production, rush service, and shipping information.

Questions before ordering? Contact us or Request a Quote